Frequently Asked Questions
Do you take Insurance?
We do not take insurance.
Do you accept HSA and FSA?
We accept HSA and FSA cards, but only provide a regular receipt. If your HSA/FSA requires additional paperwork, forms, codes or notes, we do not provide that. A simple receipt of purchase is given.
My HSA/FSA is requiring prescription or physician notes, can you provide that?
We only provide a receipt of purchase. For most HSA/FSA accounts this is enough. If you HSA/FSA is requiring additional paperwork, we do not provide that.
Are the injections refrigerated?
Most medications are refrigerated and will arrive in a cold pack. Out of the refrigerator, your meds are good for up to 14 days. As an extra precaution, we encourage our patients to always refrigerate their medications, as the refrigerator is a cleaner and more sterile environment.
Shipping and Delivery Issues?
Patients are expected to inspect packages upon delivery and report any delivery/product issues within 48 hours to [email protected]
What is your refund policy?
Our refund policy can be found at https://www.citizenmeds.com/refund-policy/
How can I get my medical records sent to me?
Please submit your request with your name, date of birth and phone number to citizenmeds.com. We require at least 30 days to process the request and there is a $99 physician fee for official medical records.
Medication Delivery Policy
All packages have to be inspected within 48 hours of delivery. If there are any issues with your medications, please email [email protected] within 48 hours of delivery.