Frequently Asked Questions
Do you take Insurance?
We do not take insurance.
Do you accept HSA and FSA?
We accept HSA and FSA cards, but only provide a regular receipt. If your HSA/FSA requires additional paperwork, forms, codes or notes, we do not provide that. A simple receipt of purchase is given.
My HSA/FSA is requiring prescription or physician notes, can you provide that?
We only provide a receipt of purchase. For most HSA/FSA accounts this is enough. If you HSA/FSA is requiring additional paperwork, we do not provide that.
Are the injections refrigerated?
Most medications are refrigerated and will arrive in a cold pack. Out of the refrigerator, your meds are good for up to 4 days at 107 degree temperature, and up to 7 days at room temperature. As an extra precaution we encourage our patients to always refrigerate their medications, as the refrigerator is a cleaner and more sterile environment.
Shipping and Delivery Issues?
Patients are expected to inspect packages upon delivery and report any delivery/product issues within 48 hours to [email protected]
What is your refund policy?
Our refund policy can be found at https://www.citizenmeds.com/refund-policy/
How can I get my medical records sent to me?
Please submit your request with your name, date of birth and phone number to [email protected]
Medication Delivery Policy
All packages have to be inspected within 48 hours of delivery. If there are any issues with your medications, please email [email protected] within 48 hours of delivery.